1. Agreement
By using Lumen Labs services, you agree to these Terms of Service. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.
2. Services
We provide AI-powered digital marketing solutions including, but not limited to, smart websites, SEO optimization, AI chat widgets, AI voice agents, social media automation, and workflow orchestration.
We may improve or modify features to enhance performance, security, or usability. When material changes occur, we’ll note them in our release notes or via email.
3. Payments
- Setup Fees: A one-time setup fee applies to each plan and is generally non-refundable unless otherwise stated in writing.
- Subscriptions: Monthly or annual billing renews automatically unless canceled prior to renewal.
- Late / Failed Payments: We may pause or terminate service for non-payment; access may resume after payment is resolved.
- Taxes: Prices exclude applicable taxes unless explicitly noted.
4. Client Responsibilities
- Provide accurate, timely business information and approvals.
- Maintain valid payment credentials for ongoing service.
- Use our tools in compliance with all applicable laws and platform policies.
- Ensure you have necessary rights to content and data you provide.
5. Limitation of Liability
To the maximum extent permitted by law, Lumen Labs shall not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill. Business outcomes depend on your market, offer, implementation, and external factors.
6. Termination
We may suspend or terminate access for material breach (including non-payment). You may cancel at any time; cancellation takes effect at the end of the current billing term unless otherwise agreed.
7. Contact
Questions about these Terms? Reach us at [email protected].